Job Description

Software Support Associate

(On-site in downtown Chicago)

Are you tech-savvy ?

• The “go-to” in your household/peer group for all things technology
• Enjoy keeping up with the latest tech gadgets and news
• Good competency with Windows and general troubleshooting

Are you good with customers ?

• You enjoy resolving problems and making people happy
• You’ve gone “above and beyond” for a customer
• You’re not afraid to “dig” and get creative to find resolution for an issue

Are you looking to join a solid team-oriented organization with room for growth ?

• Thorough training
• Post-training (approx. 2 months), flexibility to work from home 5 days per month
• Stellar benefits (100% paid medical for individual plan)
• Fun team-building activities in a relaxed office atmosphere

We may have the career move you have been looking for!

Position overview

• Work with a growing, award-winning software firm
• Use phone and email to troubleshoot technical or non-technical issues
• Handle approximately 20 calls or emails per day, both inbound and outbound
• Utilize active directory to manage account information
• Assist customers in navigating the software

Requirements

• 1+ year of Customer Service experience (retail, restaurant, hospitality, etc.)
• Degree preferred but not required
• A recent graduate with tech-focused degree will be considered or various certifications
• Savvy with Windows Operating System and Windows 365
• Able to work in-person, downtown Chicago (very accessible location)

Compensation

• $19.00/hour
• This is a contract to hire position that leads to permanent status – great way to test-run the role out and be sure it’s for you long-term.

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