Customer Service Agent Job at MindSpring Partners LLC, Chicago, IL

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  • MindSpring Partners LLC
  • Chicago, IL

Job Description

Software Support Associate

(On-site in downtown Chicago)

Are you tech-savvy ?

  • The “go-to” in your household/peer group for all things technology
  • Enjoy keeping up with the latest tech gadgets and news
  • Good competency with Windows and general troubleshooting

Are you good with customers ?

  • You enjoy resolving problems and making people happy
  • You’ve gone “above and beyond” for a customer
  • You’re not afraid to “dig” and get creative to find resolution for an issue

Are you looking to join a solid team-oriented organization with room for growth ?

  • Thorough training
  • Post-training (approx. 2 months), flexibility to work from home 5 days per month
  • Stellar benefits (100% paid medical for individual plan)
  • Fun team-building activities in a relaxed office atmosphere

We may have the career move you have been looking for!

Position overview

  • Work with a growing, award-winning software firm
  • Use phone and email to troubleshoot technical or non-technical issues
  • Handle approximately 20 calls or emails per day, both inbound and outbound
  • Utilize active directory to manage account information
  • Assist customers in navigating the software

Requirements

  • 1+ year of Customer Service experience (retail, restaurant, hospitality, etc.)
  • Degree preferred but not required
  • A recent graduate with tech-focused degree will be considered or various certifications
  • Savvy with Windows Operating System and Windows 365
  • Able to work in-person, downtown Chicago (very accessible location)

Compensation

  • $19.00/hour
  • This is a contract to hire position that leads to permanent status – great way to test-run the role out and be sure it’s for you long-term.

Job Tags

Permanent employment, Contract work, Work at office

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