Job Description

Salary: $111,500 - 185,900 per year Requirements:

• Bachelors degree with 4 years of relevant experience, or a Masters degree with 2 years, or a PhD with 1 year, or 8 years of experience in lieu of a degree
• Over 3 years of experience in research operations, project or program coordination
• More than 4 years of experience within UX/Product Design, product, design, marketing, analytics, or customer research fields
• Strong understanding of Research Ops principles, practices, and industry standards, particularly in data governance and participant protection
• Proven expertise in at least one area of Research Ops, with a well-rounded knowledge of the discipline
• Ability to independently design, implement, and enhance operational systems using service design, automation, and project management methodologies
• Experience overseeing research repositories, participant panels, vendors, and operational initiatives with minimal supervision
• Ability to utilize qualitative insights and quantitative metrics to assess effectiveness, convey impact, and foster ongoing improvements
• Demonstrated competence in independently formulating and delivering operational services that scale across teams or products
• Proficiency in using general-purpose LLM tools for analyzing user behavior, identifying trends, and prioritizing opportunities
• Capability to employ AI to expedite discovery, experimentation, and development, while recommending enhancements

• Oversee and execute one or multiple end-to-end Research Ops services or programs that align with the Research Ops strategy and overall research objectives
• Create, implement, document, and refine scalable operational systems that cater to various research teams, products, or business functions
• Maintain and upgrade research repositories and knowledge-management systems to ensure insights are accessible, reusable, and consistently managed
• Facilitate the alignment and sharing of user research insights with market and competitive research teams for a comprehensive understanding of customers and users
• Manage recruitment panels for research participants, incentive models, and fulfillment processes, ensuring ethical standards, compliance, and effective participant engagement
• Lead operational initiatives that involve moderate to high risks, proactively identifying dependencies, risks, compliance factors, and possible efficiency enhancements
• Collaborate closely with User Researchers, Design Directors, Product Operations, Product Managers, Legal, Privacy, and Procurement to translate research needs into actionable operational solutions
• Develop and coordinate automated or semi-automated workflows (e.g., intake, scheduling, synthesis support, reporting) to minimize manual tasks and expedite research execution
• Administer vendors, tools, contracts, and operational workflows within specified areas of responsibility, ensuring quality, cost-effectiveness, and adherence to regulations
• Define, monitor, and report on operational metrics to illustrate the impact of Research Ops services while informing prioritization and investment choices
• Contribute to the development of Research Ops standards, documentation, and best practices to enhance consistency and maturity across the research organization
• Mentor and support junior Research Ops team members, aiding in onboarding, skill development, and knowledge sharing

• AI
• Support
• LLM
• Marketing
• UX UI Design

More:

We are a dynamic organization seeking a Senior User Research - Operations professional to take ownership of our Research Ops services and programs. This role goes beyond mere execution, focusing on service design, operational problem-solving, and measurable cross-team impact. We collaborate closely with User Researchers, Design Directors, Product Operations, and adjacent research teams to create and enhance scalable research systems that improve efficiency, quality, and impact across our organization. We offer flexible vacation policies, paid holidays, and wellness hours, as well as additional paid leave for various circumstances. The salary for this position ranges from $111,500 to $185,900, based on experience and qualifications.

last updated 22 week of 2026

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