Job Description

*Hybrid Role* - 3 days a week in NYC (Manhattan)

Senior Manager, S&OP & Analytics - CPG eCommerce Industry

Join a dynamic eCommerce brand as a Senior Manager, S&OP & Analytics where you'll lead the full S&OP function and strategy (Demand Planning, Inventory Planning, S&OP Strategy, and S&OP Analytics).

This high-impact role sits at the intersection of operations, finance, and merchandising - acting as a trusted advisor to senior leadership and orchestrating the evolution of our planning capabilities.

In this role, you will oversee executive-level planning deliverables, lead a high-performing analytics team, champion digital transformation initiatives, and drive the integration of AI/ML capabilities into our planning processes.

This is a leadership role where you'll oversee a team of 3.

Key Responsibilities

Strategic Planning & Forecasting

• Lead Demand and Inventory Fulfilment Planning within the S&OP (Sales & Operations Planning) process across departments, integrating data driven drivers and business insights into cohesive business strategies
• Develop rolling forecasts (weekly, monthly, quarterly) using advanced statistical methods and AI/ML models to achieve >85% forecast accuracy
• Design scenario planning frameworks for supply chain disruptions, incorporating risk assessments and mitigation strategies
• Partner cross-functionally with merchandising, finance, operations, manufacturing, and commercial teams to align business plans with revenue targets and margin goals
• Lead inventory optimization strategies balancing service levels with working capital efficiency across our global distribution network
• Manage seasonal collection planning and limited edition releases unique to luxury markets

Advanced Analytics & Business Intelligence

• Translate complex data into executive-ready insights, delivering strategic recommendations to C-suite leadership
• Build and maintain real-time dashboards tracking KPIs across sales performance, inventory health, forecast accuracy, and operational metrics
• Implement predictive analytics for demand sensing, customer behavior modeling, and trend identification
• Lead competitive intelligence analysis and market trend monitoring to inform strategic planning
• Develop pricing and promotional effectiveness models in collaboration with commercial teams
• Champion data governance standards and ensure data quality across planning systems

Digital Transformation & Technology Leadership

• Drive AI/ML integration into planning processes, serving as orchestrator of human-AI collaborative workflows
• Lead technology selection and implementation projects for planning systems (SAP IBP, Anaplan, o9, JDA/Blue Yonder)
• Partner with IT and Engineering teams to automate reporting and scale data infrastructure (Snowflake, Tableau, Power BI)
• Champion transition from manual Excel-based processes to integrated, cloud-based planning platforms
• Develop and monitor AI model performance, ensuring continuous improvement and value realization
• Build organizational capabilities in digital tools and advanced analytics methodologies

Cross-Functional Leadership & Stakeholder Management

• Serve as primary planning liaison to executive leadership, presenting monthly business reviews and strategic recommendations
• Consolidate inputs from planning, merchandising, finance, and operations into unified strategic narratives
• Facilitate weekly S&OP meetings and monthly integrated business planning sessions
• Manage relationships with key technology vendors and external partners
• Drive change management initiatives supporting digital transformation and process optimization

Team Development & Organizational Capability Building

• Lead and develop a team of 2-3 professionals including demand planners, supply planners, business analysts, and data scientists
• Set clear OKRs, drive execution of high-impact projects, and foster culture of continuous learning
• Develop team capabilities in AI/ML tools, statistical modeling, and advanced planning methodologies
• Support career development through mentoring, cross-training, and stretch assignments
• Build succession planning pipeline for critical planning roles

Risk Management & Business Continuity

• Develop multi-scenario contingency plans for supply chain disruptions
• Lead crisis response planning and execution during disruptions
• Implement early warning systems for demand volatility and supply constraints

Innovation & Continuous Improvement

• Identify opportunities to enhance forecast accuracy through emerging technologies
• Improving planning cycle time
• Deploy strategic evolution of KPIs and performance management frameworks

Requirements

• Bachelor's degree in Business, Finance, Engineering, Supply Chain, Operations Research, or Analytics
• 7-12+ years experience in S&OP (must have both Demand Planning & Supply/Inventory Planning experience)
• 2 years in leadership roles with 2+ direct reports
• Preferred industry experience in eCommerce, Consumer Goods, FMCG, Retail, etc.
• Demonstrated success in S&OP process leadership and cross-functional program management
• Track record of digital transformation initiatives and technology implementations
• MBA or relevant Master's degree preferred
• APICS/ASCM certification (CPIM, CSCP) strongly preferred
• Additional certifications in data science, project management (PMP), or Lean Six Sigma valued

Technical Competencies

• Must have SQL
• R or Python - Preferred
• Advanced Excel modeling including VBA, complex formulas, and large dataset manipulation
• Statistical software proficiency: R, Python, or SAS for predictive modeling preferred
• BI/Visualization tools: Tableau, Power BI, Looker, or similar platforms
• Planning systems: Experience with SAP IBP, Anaplan, o9, JDA/Blue Yonder, or similar
• Database skills: experience with SQL, Snowflake, BigQuery, or similar preferred
• AI/ML understanding: Familiarity with machine learning concepts and applications in planning

Hybrid Schedule:

• 3 days per week in office in Manhattan office

Compensation:

• $150k-$160k base salary + cash bonus and flexible for the perfect candidate

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