Job Description

The Swan Center of Atlanta

Medical Spa Director Opportunity

About the Swan Center for Plastic Surgery

Swan has been known for making Atlanta more beautiful for over 30 years. Our Board certified Atlanta plastic surgeons, Dr. Bauer , Dr. Fardo , and Dr. Catignani , have extensive training and aesthetic sensibility. They help their Atlanta cosmetic surgery patients achieve a natural, yet enhanced appearance. Since safety is as important as results, our operating facility is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Swan has a strong team who enjoy working together collaboratively and a true emphasis is placed on the patient experience, results, and safety. Swan has partnered with United Aesthetics Alliance (UAA), a growing private equity-backed plastic surgery and med spa platform with practices across the country.

About UAA

At United Aesthetics Alliance (UAA), we are dedicated to empowering our medical professionals and staff at leading plastic surgery practices and med spas nationwide. We believe that when people feel confident in their own skin, they’re free to live with purpose. As a growing company, we are building a best-in-class platform through exceptional partnerships, innovative services, and a culture rooted in excellence. UAA elevates each of its surgeons and providers through marketing and operational support, enabling these incredible professionals to do their best work and focus on patient care.

Position Summary and Responsibilities

• Clinical Oversight: Responsible for overseeing all clinical operations in the med spa. This includes supervising all staff and treatments, ensuring that all procedures are performed safely and effectively, and that they meet the highest standards of care.

• Partnership with the Practice Manager and Corporate Leadership: Align med spa strategies with those of the Swan Center overall and partner closely with the Practice Manager and Corporate leadership to ensure goal attainment company-wide. Meet regularly to discuss med spa revenue growth, address opportunities in the business and with staff, and work in tandem to solve problems and celebrate wins.

• People Leadership: Effectively manage med spa staff by providing consistent coaching, mentoring, and managing performance. Proactively identify performance gaps as necessary and partner with Practice Manager and HR as needed to address. Manage staff retention and provide a positive work experience daily for all team members by remaining professional, engaging, and leading by example.

• Staff Recruiting and Training : Recruiting, training, and managing staff, including providing ongoing education and training in the latest aesthetic techniques, safety protocols, and how to sell services and treatment plans to patients.

• Regulatory Compliance: Ensure that the med spa complies with all local, state, and federal regulations. This involves regularly updating protocols and procedures, maintain updates and warranties on spa equipment, maintaining proper documentation, and ensuring that all staff are trained in compliance standards.

• Quality Control: Implementing quality control measures to maintain high standards in patient care. This includes monitoring treatment outcomes, handling any patient complaints, and making improvements as needed.

• Policy Development: Developing and updating policies and procedures that govern the day-to-day operations of the med spa.

• Patient Consultations: Although not always involved in day-to-day treatments, the Medical Director may consult on complex cases or new clients to determine the most appropriate treatment plans.

• Business Strategy: Participating in strategic planning for the med spa, including services offered, technology investments, and business growth strategies.

Required Knowledge, Skills and Experience

• Aesthetics Industry Experience: Extensive experience in aesthetic and non-surgical procedures is crucial. This includes previous experience in and familiarity with injectables, laser treatments, skin rejuvenation techniques, and other cosmetic procedures that the med spa offers.

• Revenue Management and Sales: The successful tracking of revenue to budget, sales goal attainment, and staff KPIs as well as the ability to train and motivate employees to sell to patients.

• Patient Experience: Creating an outstanding patient experience from end to end, including before and after the visit, during the visit at Swan, and in all communications.

• Knowledge of Regulations: A thorough understanding of the health care laws and regulations specific to medical spas in their operating state.

• Leadership Skills: Strong leadership skills are essential for managing staff, overseeing operations, and ensuring a professional environment. The ability to train and mentor medical and administrative personnel is also vital.

• Communication Skills: Excellent communication skills are required to effectively interact with both staff and clients, explaining treatment options and outcomes clearly and professionally.

Qualifications

• 4+ years in medical aesthetics or wellness industry management experience required

• A four year degree from an accredited university strongly preferred

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