Front Desk Agent - MFPKB Job at IHG Hotels & Resorts, Fort Polk, LA

bGNYOGtselBFSllLRld5MEZoMnQvVGhtanc9PQ==
  • IHG Hotels & Resorts
  • Fort Polk, LA

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -
  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day's schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.
What We Need from You -
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job.
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally you'll have spent at least one year in a front desk or guest service position.
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly rate for this role is $16.23 to $19.63. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

Job Tags

Hourly pay, Full time, Local area, Night shift, Weekend work

Similar Jobs

State Fire

Experienced Fire Sprinkler Inspector, Reno NV Job at State Fire

 ...work, a take-home vehicle, paid NICET training, real PTO, and the kind of flexibility and direct access to leadership that larger or union shops cant match. Whether youre a seasoned inspector or a skilled fitter ready to step into inspections, this is a long-term... 

DANIEL DEFENSE LLC

MACHINIST 1 - Aluminum Vert Haas M/T/W 7pm to 730am Job at DANIEL DEFENSE LLC

 ...the Best Build the Best Daniel Defense engineers and manufactures the worlds finest...  ...proper housekeeping of work area; keep all machines, tools, equipment, and work surfaces free...  ...to describe the general nature and level of work being performed by those assigned... 

Fairwinds Brittany Park

Dishwasher and Prep Cook Job at Fairwinds Brittany Park

We are now seeking a dishwasher to join our team! What you'll do: Washing of all kitchenware and general maintenance of kitchen area cleanliness. Deep cleaning of all major kitchen equipment. Shifts vary and may include evenings and/or weekends. ...

Till Financial

Fraud Analyst Job at Till Financial

 ...from day one. About the Role Family banking has a distinct fraud profile. Minor cardholders face unauthorized transactions they...  ...and we intend to keep it that way as we scale. As Tills Fraud Analyst, you will own fraud detection throughout the customer lifecycle... 

The Walt Disney Company (Corporate) Careers

Pilot Captain Job at The Walt Disney Company (Corporate) Careers

 ...takes flight when you join the Disney Aviation Group as our next Pilot Captain! As the Pilot Captain, you will be part of a team of...  ...multi-engine turbojet aircraft as Pilot-In-Command. ~ Current FAA Airline Transport Pilot ~ Certificate with multi-engine rating and at...