Front Desk Agent Job at Excel Hotel Group, Huntington Beach, CA

bXNEOW5sckdFNUlBR1d1ekVSdXUvakJsaFE9PQ==
  • Excel Hotel Group
  • Huntington Beach, CA

Job Description

Benefits
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

  • 1-2 years customer service experience.
  • Ability to stand for 8 hours
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Tags

Full time

Similar Jobs

The H&K Group

Paving/Roller Operator Job at The H&K Group

 ...reimbursement programs available to qualifying employees for approved programs ~ Additional training programs including on the job, online through H&K Academy, manufacturer offered training, and more Responsibilities Essential Duties and Responsibilities... 

Lighthouse CH

ABA Behavior Technician- Coney Island, NY Job at Lighthouse CH

 ...relationship with children and their families, your work will directly contribute to their growth,...  ...for generalization of skills to the home setting. Maintain accurate and...  ...availability to work flexible hours, including evenings and weekends, to accommodate client... 

Benchmark Analytics

Senior Implementation Manager Job at Benchmark Analytics

 ...enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to... 

24HR Safety, LLC.

Class A CDL Driver-Hazmat Job at 24HR Safety, LLC.

 ...customer equipment in accordance with approved testing and service procedures...  ...or other equipment that requires a CDL drivers license to drive and/or pull....  ...driving record. ~2 plus years Class A CDL driver experience with a current hazmat endorsement. (Hazardous Materials... 

AMS Staffing Inc.

Senior Marketing Specialist- 3578862 Job at AMS Staffing Inc.

 ...Please connect with me on LinkedIn as well @Jesse Parker Job Title: Senior Marketing Specialist Location: San Diego, CA 92121 Salary/Payrate: $76K-$110K, bonus and AWESOME benefits!!! Work Environment: Onsite Term: Permanent / Fulltime Bachelors degree...