Job Description

Compensation: $90,000 - $95,000/Year Commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Director of Stores is a senior leader within Housing Works Business Enterprises, responsible for the overall performance, operational excellence, and financial results of the Thrift Shops portfolio. This role leads and develops multi-site store teams, drives sales growth and profitability, and ensures a consistent, high-quality customer and donor experience aligned with Housing Works’ brand standards, retail budget, and Strategic Plan.

• Partnering closely with the Thrift Administrative Team and cross-functional leaders, the Director of Stores sets operational strategy, leverages performance data to drive continuous improvement, and ensures all stores reflect Housing Works’ mission, values, and commitment to community impact.

Essential Job Functions

Primary:

• Drive sales and profitability across Housing Works Thrift Shops by working with Store Managers to develop skilled store teams and to build a sales and customer focused culture in stores, which includes both the retail and donor experience

• Set strategy across all shops and provide operational expertise to ensure that shops are supported with the necessary tools to improve sales growth, leveraging metrics to evolve the shops to be KPI focused, resulting in improved performance

• Maximize profitability across the network of retail shops , including through analyzing sales and anticipating sales trends, staffing and staff/volunteer development, and working with other Directors/Managers responsible for merchandise planning, in store visual merchandising, operational support and marketing

• Recruit, hire, develop and motivate store management teams , identifying training needs and ensuring operational compliance resulting in accountability and learning systems that are used effectively to build a strong management talent pipeline

• In partnership with Marketing, develop and execute the annual promotional strategy , providing store feedback and showing the agility to adapt strategies to changing market conditions and consumer behaviors

Secondary:

• In partnership with Development, plan and execute Housing Works’ annual fundraising events

• Demonstrate excellent internal and external customer service, and growing this within the retail shops and amongst support teams

• Demonstrate excellent teamwork, and growing this within the retail shops and amongst the support team

• In partnership with the Asset Protection Manager, ensure that the Policy and Procedure manual is up to date and accurate and that operational processes are consistently evaluated for improvements and greater efficiency

• Work closely with the Vice President of Retail & Marketing to ensure that retail shops are accountable for demonstrating Housing Works values and complying with all legal and commercial obligations and Housing Works’ policies and procedures

Other Functions

• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.

• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of three direct, in-person actions and four alternative format actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.

Education:

4 year College Degree

Qualifications/ Requirements:

• Minimum 3 to 5 years multi-store management experience or the equivalent. Demonstrated success in driving sales and improving store profitability across multiple locations is essential

• Proficiency in Microsoft Office

• Knowledge of secondhand, resale or value-based retail environments strongly preferred

• Proven ability to lead, develop and inspire large, diverse teams across multiple locations

• Working knowledge of HR best practices, employee relations and labor compliance

Competencies:

• Excellent internal and external customer service

• Excellent communication skills (both verbal and written), interpersonal and team-oriented skills

• Self-starting, self-motivating, solutions-oriented mindset

• Highly organized with strong attention to detail

• Hands on leader able to balance strategy with execution

• Strong alignment and commitment to the Housing Works mission

Essential Physical Demands/ Working Conditions:

• Flexibility in schedule; weekends and holidays are required; required to work over 40 hours a week as necessary

• Frequently communicates (exchanges information, converse with, express oneself) with staff, vendors, supervisors, and community at large

• Frequently required to traverse public transportation to attend meetings and/or participate in presentations and training seminars

• Excellent verbal and written communications skills, articulations and instruction of policy and procedure. Coach staff in accordance with organizational policy and best practices

• Frequently required to work at a computer approximately 50% of the time, 50% of the time will be interacting with staff and customers, this position is a hybrid position, 40% permitted from home, 60% must be on site and in person

• Occasionally required to stand, walk, kneel, and bend for long periods of time

• Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds

• Occasionally required to lift a minimum of 40 pounds

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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