Customer Support Associate Job at Beauty by Imagination (BBI), Commack, NY

bThQOGsxM09FWlFCRm1xd0h4Mm8rVDFoaHc9PQ==
  • Beauty by Imagination (BBI)
  • Commack, NY

Job Description

About Beauty by Imagination:

Beauty by Imagination is a global haircare company dedicated to boosting self-confidence with imaginative solutions for every hair moment. We are a platform company of diverse, market-leading brands, including Wet Brush, Goody, Bio Ionic, and Ouidad — all of which are driven to be the most trusted choice for happy, healthy hair. Our talented team is passionate about delivering high-performing products for consumers and salon professionals alike.

Position Overview:

The BBI Operations Customer Service Associate works directly for Customer Service Supervisor. The BBI Customer Service Associate is responsible for all on assigned entry of sales order, invoices, and RMA activities; the Customer Service Associate will document, track, and report all activities related to their customer base. This position hours are 8:30am-5pm Monday through Friday. Role will be 3 days on-site and 2 days remote (work from home).

Essential Job Duties & Responsibilities:

  • Responsible for managing all orders / invoices / RMA / related to assigned customer base.
  • Order Management (including but not limited to):
  • Integrating and processing any new orders from multiple sources (EDI, Email, Upload) into

NetSuite (Operating System) and running an Item Report to identify shortages and any

potential, VAS (Vendor Added Services) scenarios such as shrink wrapping or applying a

specific customer required label.

  • Verifying the ship dates assigned to all orders EDI Integrated or Manual entry for KPI accuracy.
  • Monitoring the Open Order Report and ensuring all orders are released for processing in a timely (according to Warehouse SLA), while also following up on orders that were previously released.
  • Monitoring any orders with a Future Ship date and effectively communicating out the upcoming orders, ship windows, and customer requirements.
  • Processing sample orders from other departments or customers’ requests for samples
  • EDI Monitoring (including but not limited to):
  • Ensuring all EDI docs (Orders, ASN’s & Invoices) are processed in a timely fashion, making sure all orders in an error state are identified & corrected daily, re-transmitting invoices as directed, if/when necessary.

Essential Cross-Functional Responsibilities:

  • Collaborate with our Supply Chain operations team to ensure timely order processing.
  • Coordinate with various supply chain personnel on order process flows.
  • Ensure all top priority items or urgent matters are properly communicated with leadership.

Required Skills/ Qualifications:

  • Knowledge of Microsoft Suite (e.g., Excel, Outlook, etc.)
  • Excellent verbal and written communication skills
  • Proactive and independent with the ability to take initiative
  • Excellent organizational and follow-up skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Highly organized and able to multi-task, while maintaining clear and proactive flow of communication and ownership of tasks.
  • Strong attention to detail inside warehouse process flows.

Education/ Experience Requirements:

  • 4-year College / 5+ years of Customer Service experience
  • Experience within ERP platform (NetSuite or equivalent) and WMS systems preferred
  • Basic industry knowledge (CPG) preferred

Job Tags

Remote work, Work from home, Monday to Friday

Similar Jobs

Exito Universal Inc.

Customer Engagement Associate Job at Exito Universal Inc.

 ...individual to join us as a Customer Engagement Associate. This entry-level position is perfect for anyone looking to gain real-world experience in a customer-facing role, with full training provided and clear opportunities for career growth. No experience? No problem ... 

Shearer's Foods

Night Shift Food Manufacturing Maintenance Supervisor Job at Shearer's Foods

 ...responsible for the effective execution of all maintenance and assigned projects within the plant. They are responsible to the Maintenance Manager for the efficient and effective use of all manpower and other resources under their supervision. In order to fulfill these... 

Comptech Associates

Customer Service Representative Job at Comptech Associates

 ...point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants...  ...efficiently. During the scheduling process, they provide exemplary customer service. Job Responsibilities: Acting as the point of contact... 

UNIVERSITY AVENUE DISCOVERY CENTER

Teaching Assistant Job at UNIVERSITY AVENUE DISCOVERY CENTER

 ...University Avenue Discovery Center (UADC) is looking for a part time Teaching Assistant. Monday through Friday- Hours varied UADC is a long-...  ...in education or a related field. One year or more of experience, preferred. A completed criminal background disclosure... 

Inficare Technologies

Translator Job at Inficare Technologies

 ...Job Title: Foreign Language Translation Quality Reviewer (Remote) Location: Remote Work from Anywhere Employment Type: Contract / Freelance Start Date: Immediate Job Summary We are seeking native foreign language speakers to perform quality review...