Job Description

In this role, you will play a vital part in ensuring a stellar Member experience while helping Members with their financial service's needs. Collaborating closely with the VP of Service Center Operations, you will guide and inspire our team to meet high service standards, promote community involvement, and create a culture of service excellence. Youll coordinate branch resources, foster partnerships with other business units, and engage in community initiatives, all while promoting our mission to make a positive impact in the lives of our Members and the communities we serve.

What You'll Do:

• Mission

Champion HHCUs mission by leading with integrity, purpose, and a strong commitment to Member and community impact. Drive initiatives that enhance financial well-being by actively identifying Member needs, advocating for financial education, and ensuring solutions are delivered in the Members best interest. Represent HHCUs cooperative values through visible community involvement, participation in outreach events, and consistent promotion of the credit unions mission to strengthen trust, loyalty, and long-term relationships.

• Culture

Build and sustain a high-performance, service-centric culture where collaboration, accountability, and continuous learning thrive. Coach, mentor, and develop team members through regular performance feedback, goal setting, and professional development opportunities. Foster an inclusive environment that encourages innovation, open communication, and shared ownership of results, while ensuring team members feel supported, empowered, and aligned with HHCUs values and service standards.

• Risk

Ensure operational excellence and risk mitigation by maintaining strict adherence to policies, procedures, and regulatory requirements. Proactively monitor branch operations, Member account activities, and daily team functions to identify potential compliance, operational, or service risks. Address escalated Member concerns promptly and professionally, partnering with management to resolve issues effectively while protecting the Member experience and the organizations integrity. Recommend process improvements that strengthen controls, efficiency, and consistency.

• Growth

Drive sustainable branch and organizational growth by strengthening Member relationships and expanding adoption of HHCUs financial solutions. Own sales and service objectives by leveraging data insights, lead generation efforts, and targeted coaching to improve performance outcomes. Collaborate with leadership to enhance branch profitability, staffing strategies, and operational efficiency, while identifying future talent and supporting recruitment efforts. Encourage creative problem-solving and innovative ideas that support awareness, engagement, and long-term Member and business growth.

What Were Looking For:

• Education: Bachelors or associate degree in business or related field. Candidates with a high school diploma or equivalent with lending experience, post high school courses in lending or compliance will be considered.
• Experience: 3-5 years management experience in a retail setting in a financial service center, call center, or lending business.
• Skills: Strong communication, sales, and service skills; the ability to analyze complex situations and develop effective solutions; and proficiency in relevant software systems.
• Judgment & Problem-Solving: Must possess good judgment and the ability to resolve conflicts while maintaining a positive atmosphere.

If you're a dynamic leader ready to contribute to our mission and foster growth, we invite you to apply today!

Apply Now to take the next step in your career with Hoosier Hills Credit Union.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

PM19

Compensation details: 58985-78647 Yearly Salary

PI8c942ef6d565-30492-40432144

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